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Kerry Metzdorf
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The Delphi Group Collaborates with Contact Networks to Educate the Market on the Rise of Enterprise Relationship Management (ERM)

ERM Applies the Value of Social Networking to the Business Need of Better Leveraging Firm-Wide Relationships for Business Development

Boston, MA -- April 4, 2006 - Contact Networks, a leading provider of Enterprise Relationship Management (ERM) software for professional services firms, and Delphi Group, a Perot Systems Company, launched two initiatives to educate the market on the value of ERM, which transforms individual employee relationships into a firm resource that creates a competitive advantage for new business development. Specifically, ERM solutions enable firms to search for and immediately identify colleagues who have relevant relationships and can provide introductions to prospects and partners without disrupting everyone in the firm.

The collaboration has resulted in two initiatives:

  • Podcast: Dan Keldsen, Senior Analyst, Consultant, and CTO of the Delphi Group, has released a Q&A with Geoffrey Hyatt, Founder & CEO of Contact Networks, on the growth of ERM in the professional services industry. They explain what ERM is, how it works, how businesses use it on a daily basis to support their business development efforts, and how it can complement a CRM initiative. To listen or read the transcript visit Mr. Keldsen’s professional technology blog or download it for free at Apple's iTunes store.
  • Presentation: Mr. Keldsen will cover ERM in his upcoming presentation “The Evolution of Social Networks,” at ii2006 Information Intelligence Summit on Tuesday, April 11, 2006 in Phoenix, Arizona. For more information visit www.ii2006.com.

“Social networking has experienced quite an evolution, and I'm particularly interested in how it has morphed to meet the needs of the enterprise," said Mr. Keldsen. "The podcast and presentation will be especially appealing to those who want to unlock their relationships, which are a unique and underutilized enterprise asset.”

“The use of Enterprise Relationship Management software is strong in the legal, financial and consulting industries, where relationships are the number one source for business development,” said Geoffrey Hyatt, CEO of Contact Networks. “The goal of our collaboration with Delphi Group is to increase market awareness of ERM and demonstrate the business value companies are realizing by better leveraging their full relationship network.”

Contact Networks’ Enterprise Relationship Management (ERM) solution, ContactNet, is an enterprise search engine for relationships. It enables professionals to quickly and easily identify which of their colleagues have the strongest connections to a target individual, company, or industry. It can analyze multiple data sources including CRM systems, electronic address books, and email traffic patterns; results are then ranked according to the strength of the relationship. ContactNet requires no manual data entry and takes less than a week to install and launch. The world’s leading firms, including global consulting firms, law firms, and financial services firms, use Contact Networks’ proprietary technology every day.

About Delphi Group
Delphi Group, A Perot Systems Company is Perot Systems’ research, consulting and conference division, which has provided technology management advisory services to the Global 2000 since 1989. Through focused market research, consulting and value-driven educational programs, Delphi Group illuminates the role of technology in the digital enterprise. Visit www.delphigroup.com or call 617-247-1511 or 800-DELPHI-0 (800-335-7440).

About Contact Networks
Contact Networks is the most experienced provider of Enterprise Relationship Management (ERM) solutions for professional services firms.  Since 2002, the company’s ContactNet software has been helping professionals generate more new business by enabling them to leverage their firm’s entire extended network of relationships.  ContactNet is an automated search tool that immediately identifies colleagues that have the strongest relationships with a valuable prospect.  Customers include global consulting firms, law firms and financial services firms such as Mintz Levin and Sagent Advisors.    For more information, visit www.contactnetworks.com or call 617.305.7961.